Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for sharing your positive feedback following your stay at our serviced residence. We are delighted to know that you appreciated the suite layout with kitchen facilities, which allowed you the convenience of cooking and heating your meals during your stay.We are also pleased to learn that our central location near the business district suited your needs well, and that you found the travel to Universal Studios Singapore convenient and cost effective by taxi. Your kind comments are truly encouraging and affirm our commitment to providing comfort, functionality, and a well located stay for our guests.It was a pleasure to have you with us, and we look forward to welcoming you back to Ascott Raffles Place Singapore in the future.We are at your service, and we wish you well.Kind regards,The management of Ascott Raffles Place Singapore
Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you had an excellent experience and that our team made a positive impression. Special recognition for our front desk colleagues is truly appreciated, and we will be sure to share your kind words with them. Our team takes great pride in providing attentive, professional, and personalized service, and it is extremely rewarding to hear that your needs were promptly met throughout your stay.We are also pleased that you found our facilities, including the gym and high-speed Wi-Fi, to be of a high standard and that they enhanced your experience for both work and leisure. It is wonderful to hear that you felt our serviced residence provided great value in terms of location, comfort, and service.Thank you once again for your generous feedback and recommendation. We look forward to welcoming you back to Ascott Raffles Place Singapore on your next visit and providing another memorable stay.We are at your service, and we wish you well.Kind regards,The management of Ascott Raffles Place Singapor
Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you very much for taking the time to share your feedback following your recent family stay with us. We are pleased to know that you appreciated our convenient location near many eateries, several tourist attractions and various public transport options.We sincerely apologise for the inconvenience and any discomfort caused by the ambiance of the two bedroom Malcolm Suite, particularly with regard to the lighting in the living room and the limited availability of power sockets. Your observations are important to us and we will share your feedback with the relevant parties so they can review possible improvements.Thank you once again for staying with us. We truly appreciate your feedback and hope to have the opportunity to welcome you and your family back for a more comfortable experience.We wish you and your lovely family well. Kind regards,The management of Ascott Raffles Place Singapore
Dear HTTTT,Warm greetings from Ascott Raffles Place Singapore.Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We are delighted to learn that you had an enjoyable stay and that our central location contributed positively to your overall experience. Your kind remarks about the convenience of nearby parking options will certainly be helpful to future guests, and we truly appreciate you taking the time to share this practical insight.We are also pleased that you found our property to be well maintained, even as it carries the charm of a heritage design. Our team continuously strives to ensure that every aspect of our guests’ stay is both comfortable and memorable.Although you did not have the opportunity to try our breakfast during this visit, we sincerely hope you will do so on your next stay with us.Thank you once again for your generous comments and for choosing Ascott Raffles Place Singapore. We look forward to welcoming you back in the near future for another pleasant and memorable stay.Warm regards,The management of Ascott Raffles Place Singapore
Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for taking the time to share your detailed feedback following your stay with us at our serviced residence. We sincerely appreciate your candid comments, and we are grateful for the opportunity to understand your experience in greater depth.Please accept our sincere apologies for the unfriendly impression during check-in and for the discomfort caused by the communication challenges you encountered. We are truly sorry to learn that our team’s manner and speaking pace made you feel unapproachable and unsupported. This is certainly not reflective of the warm, patient, and respectful service we strive to provide, especially to guests who may require additional clarity or assistance.We are also very concerned to learn about the clothes that were accidentally left behind in your suite and that you were not informed while your luggage was stored with us. We regret the disappointment and distress this has caused. We would like to invite you to write to us directly with details of your stay, including your reservation name, stay dates, and a description of the items left behind, so that we may investigate this matter thoroughly and update you accordingly. Please be assured that we will look into this with care and seriousness.At the same time, we appreciate your positive remarks regarding the cleanliness, excellent location, and satisfactory room facilities. While we are encouraged that our hardware and surroundings met your expectations, we take your comments about the lack of human touch and service awareness very seriously. Your feedback will be shared with our management and team for review, retraining, and improvement, as service excellence is a core value of our serviced residence.Thank you once again for your valuable feedback. We hope you will allow us the opportunity to restore your confidence in us in the future.Kind regards,The management of Ascott Raffles Place Singapore
Dear xinnamon,Greetings from Ascott Raffles Place Singapore.Thank you for awarding us a perfect rating and for sharing your delightful feedback following your stay at our serviced residence. We are truly pleased to know that you loved the spaciousness of the Cutler Suite and found it comfortable, impressive, and well appointed, including the bathtub. It is wonderful to hear that the suite exceeded your expectations.We are also sorry to hear about the inconvenience you experienced during the check in process. Please allow us to clarify that the requirement to present a physical identification card at check in is in line with regulatory guidelines in Singapore. This information is clearly stated on all major online travel agency platforms as well as on our official brand website. For your reference, more details can also be found at the following official link: https://ask.gov.sg/singpass/questions/clul4i2r7005s9inkfb469okvWe understand the increasing use of digital identification such as Singpass, and while we recognise its convenience, we are currently required to verify physical identification at check in in accordance with prevailing regulations. We sincerely appreciate your understanding in this matter and thank you for your patience during the process.It was a pleasure hosting you, and we look forward to welcoming you back again for another exceptional stay with us.We are at your service, and we wish you well.Kind regards,The management of Ascott Raffles Place Singapore
Dear Valued Guest,--Thank you for choosing to stay at Ascott Raffles Place Singapore and for taking the time to share your feedback with us.--We sincerely regret to hear that your experience did not meet your expectations, and we truly apologise for the inconveniences you encountered during your stay. --Please allow us to express our deepest apologies for the condition of the room facilities, the lack of information provided at check-in regarding the water heater, and the layout of the room, which did not offer the comfort and practicality you had anticipated. These matters certainly do not reflect the standards we strive to maintain.--While we are pleased to know that our location was convenient for your needs, we fully understand that this alone was not enough to make your stay a satisfactory one. Your comments are extremely valuable to us, and please be assured that they have been shared with the relevant teams for immediate improvement.--We are genuinely sorry that we did not provide the experience you were expecting, especially after a recommendation from a friend. We hope to have the opportunity to regain your trust in the future and deliver the high level of service and comfort that Ascott is known for.--Thank you once again for your honest feedback.--Warm regards,The management of Ascott Raffles Place Singapore
Dear Valued Guest,Greetings from Ascott Raffles Place Singapore.Thank you for staying with us and for sharing your kind review. We are delighted to know that you found our location convenient and enjoyed the surrounding environment, with easy access to tourist attractions and the MRT station.We are also pleased that you found the facilities clean and that your stay offered good value. Your feedback is greatly appreciated and motivates us to continue providing a comfortable and welcoming experience for all our guests.All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we truly look forward to welcoming you back.We are at your service, and we wish you well.Kind regards,The management of Ascott Raffles Place Singapore
Dear JUNI JUNI,Greetings from Ascott Raffles Place Singapore.Thank you very much for sharing your perfect rated review of your recent stay with us. We are delighted to know that you had a wonderful experience and we truly appreciate your kind words.We are especially grateful for your thoughtful acknowledgement of our housekeeping team member's creativity in preparing the towel art and for sharing the photo. Your kind recognition means a great deal to our team member and will certainly encourage him and his colleagues to continue delivering such thoughtful touches that make our residents stays memorable.It was our pleasure to have you with us and we sincerely look forward to welcoming you back for another enjoyable stay in the future.Kind regards,The management of Ascott Raffles Place Singapore
Dear Valued GuestGreetings from Ascott Raffles Place SingaporeThank you very much for taking the time to share your review following your recent stay with us. We are delighted to learn that you appreciated our prime location which offers easy access to the many eateries, popular tourist attractions and convenient public transport options including the Raffles Place MRT station that is situated just a short walk away from our residence.It is wonderful to know that you had a satisfying experience and that the concept of a serviced residence met your expectations. At Ascott Raffles Place Singapore, our team is committed to providing a comfortable and enjoyable stay experience for all our guests and we are heartened to hear that we were able to meet your needs.We truly appreciate your kind words and your valuable feedback. Please do not hesitate to contact us should you require any assistance in planning your future stays. We look forward to welcoming you back for another memorable stay soon.We are at your service and we wish you well. Kind regards,The management of Ascott Raffles Place Singapore
