Dear Valued Guest,--Thank you very much for taking the time to share such a detailed review of your recent stay at Ascott Raffles Place Singapore. –We are truly grateful for your thoughtful comments, as they help us better understand both the strengths of our property and the areas where we can improve.--We are pleased to hear that you enjoyed the convenience of our central location and that you were able to take in views of Marina Bay and the National Day stage from your apartment. –It is also heartening to know that you found the in-room facilities, such as the dishwasher, washing machine, and drying rack, helpful and functional during your stay. Your description of your experience at Lau Pa Sat also paints a vivid picture of the vibrant local dining scene, and we are glad you had the opportunity to enjoy it fully.--We are especially appreciative of your kind words about our housekeeping team member, whose welcoming attitude left a positive impression. We have shared your compliments with her and the rest of the team. –We also take note of your comment regarding the front desk’s language limitations and the doorman’s role. We will continue working on staff training to ensure clarity in responsibilities and a consistently helpful experience for every guest.--Regarding your experience at breakfast, we sincerely apologise for the misunderstanding and any discomfort it may have caused. We appreciate your patience in clarifying the situation. We have also noted your feedback about the menu variety and the preparation of the omelette, which we will share with our culinary team for improvement.--We are concerned to learn about your experience with the water dispenser on the 19th floor. The presence of an unusual scent in the water is not acceptable, and we sincerely apologise for any worry this may have caused you and your child. --Please rest assured that your feedback is being taken seriously. While we are glad that you had an overall pleasant stay, we truly value your observations and are committed to making the necessary improvements. --We hope to have the pleasure of welcoming you and your lovely family back to Ascott Raffles Place Singapore in the future, where we will strive to offer an even more seamless and enjoyable experience.--Kind regards,The management of Ascott Raffles Place Singapore
Dear Dmitry, Greetings and welcome back! Thank you very much for once again choosing to stay at Ascott Raffles Place Singapore. It is always a pleasure to welcome you and your lovely partner, and we truly appreciate your continued trust in us.We are delighted to hear that you enjoyed our prime location, the well-equipped apartments, and the warm service during your stay. Your kind compliments for Ryan mean a great deal to us, and we will certainly pass on your appreciation to him. It is heartening to know that his attention to detail and thoughtful service added a special touch to your experience.At the same time, we would like to extend our sincere apologies for the less-than-satisfactory service you received from a member of our concierge. Your feedback is extremely important to us, and please be assured that we are taking this matter seriously. We will be investigating the incident and counselling the team member concerned to ensure that such service lapses are not repeated. All our guests deserve genuine and proactive assistance, and we are committed to upholding this standard at all times.Thank you once again for your valuable feedback. We look forward to welcoming you and your lovely partner back soon and providing you with a seamless and delightful stay.We are at your service, and we wish both of you well. Kind regards,The management of Ascott Raffles Place Singapore
Dear David,--Thank you very much for taking the time to share your kind review following your recent stay at Ascott Raffles Place Singapore.--We are truly pleased to hear that you had an enjoyable experience with us. It is wonderful to know that our central location, just steps from Raffles Place Mass Rapid Transit station and within walking distance of Merlion Park, added convenience to your stay.--We also appreciate your kind comments about our team’s polite service, as well as your satisfaction with the spaciousness and comfort of your room. We are glad that the generously sized shower area and bathtub contributed to your overall experience, and that you found your stay to be of great value.--Your positive feedback means a great deal to us, and it was our pleasure to host you. We look forward to welcoming you back to Ascott Raffles Place Singapore in the near future.--Warm regards,--The management team of Ascott Raffles Place Singapore
Dear Valued Guest,Greetings! Thank you for your kind review and for choosing to stay at Ascott Raffles Place Singapore.We are delighted to hear that you enjoyed the ambiance of our serviced residence and appreciated our central location, which offers convenient access to many of Singapore’s key tourist attractions within walking distance. It is always our goal to provide a comfortable and well-connected home for our guests, and we are pleased that this enhanced your stay.We hope to have the pleasure of welcoming you back to Ascott Raffles Place Singapore in the near future.We are at your service and we wish you well. Kind regards,The management of Ascott Raffles Place Singapore
Dear Varsha Devi, --Greetings and welcome back! --Thank you for your valued support for Ascott Raffles Place Singapore! --All of us are delighted you had another wonderful stay with us., and that you like the ambiance and spaciousness of the fully equipped one-bedroom Finlayson suite you are staying in. --As always, all of us truly enjoy being of service to you and we sincerely hope our serviced residence remains as your choice serviced residence in our city-state.---If there is anything we can assist with your stays at Ascott Raffles Place , please do not hesitate to contact us as we would be most glad to be of assistance to you. --All of us earnestly look forward to welcoming you back. –We are at your service, and we wish you well. –Kind regards, ---The management of Ascott Raffles Place Singapore
Dear Nada ElHamshary, --Greetings from Ascott Raffles Place Singapore! --Thank you for taking the time to review your stay at our strategically located serviced residence. --All of us are delighted you had a fabulous stay with us, and that you liked the ambiance and spaciousness of our Cutler suite. --We are indeed thrilled to know you found our location with proximity to many eateries and public transport options convenient and ideal for exploring our city-state. –We are truly humbled and appreciative of your lovely compliment for our team’s service. --Please be assured we will share your heartwarming compliments with our team members, and thank them for their dedicated service. --Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you for fuelling everyone’s passion to serve! ---All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness! --With your experience staying with us, we sincerely hope Ascott Raffles Place will be your choice serviced residence whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. –Thank you for giving us the great pleasure and privilege to have been of service to all of us earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Ascott Raffles Place Singapore
Dear Kresh, --Greetings! --Thank you very much for your thoughtful feedback and for choosing to stay with us at Ascott Raffles Place Singapore. ---We are truly delighted to hear that you and your lovely family had an exceptional stay in our spacious and fully equipped Finlayson Suite. ---It is wonderful to know that the suite provided the perfect setting for such a special occasion. We are glad that your brother’s fiancée’s 30th birthday celebration was a success, and that the space was able to comfortably accommodate your guests. --We also appreciate your constructive feedback regarding the speakers and the air conditioning. Please rest assured that we are reviewing these areas to ensure a more seamless experience for future stays. Your comments are valuable to us as we continuously strive to enhance our offerings. --We hope to have the pleasure of welcoming you and your lovely family back again soon for another memorable visit. --We are at your service, and we wish all of you well. --Warm regards, --The management of Ascott Raffles Place Singapore
Dear jason_xiao,Thank you for choosing to stay with us at Ascott Raffles Place Singapore and for taking the time to share your feedback. We sincerely apologise for the inconvenience and dissatisfaction you experienced during your stay.We regret that our service did not meet your expectations, particularly regarding your request to change rooms in advance and the lack of Chinese language support. We understand how important it is to provide a seamless and accommodating experience for all our guests, and we are sorry that we fell short in this regard.Please be assured that we take your feedback seriously. We will review our procedures and training to ensure that our team can better assist guests with room changes and provide the promised Chinese language service. Your comments also highlight the need for us to ensure consistent and respectful service to all our guests, regardless of their background. We will address this with our team to improve our service standards.We appreciate your understanding and patience as we work to address these issues. Your comfort and satisfaction are our top priorities, and we are committed to providing a better experience for all our guests.Once again, we apologise for any inconvenience and disappointment caused and thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Ascott Raffles Place Singapore in the future, providing you with a more enjoyable and seamless experience.We wish you well. Kind regards, The management of Ascott Raffles Place Singapore
Dear alicexinxchains, --Greetings from Ascott Raffles Place Singapore and Happy Birthday to your adorable daughter! –Thank you for choosing our serviced residence to celebrate your daughter’s 1st birthday and for taking the time to review your stay at our serviced residence. --We are delighted you and your lovely family had a fabulous stay with us, and you like the décor and ambiance spaciousness of the fully equipped 108sqm one-bedroom Finlayson suite you stayed in. ---We deeply regret to learn about your experience with the inconsistent service extended by our team members and we are truly sorry for the disappointment caused to you and your family. --Please allow us to assure you our management is very concerned as it is always our sincere wish our team always provides friendly and helpful service. We truly appreciate your feedback and following your feedback, we would like to assure you our Resident Service management team will investigate and counsel our team members concerned. ---We truly appreciate your valuable feedback on the service extended by our team as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. –All of us sincerely hope the distraction you experienced during your recent stay will not deter you and your family from staying with us again as we will improve in the areas we lack. –We earnestly look forward to welcoming you and your lovely family back as we truly want to create a better stay experience for you and recover your trust in our service. –We wish all of you well. –Kind regards, --The management of Ascott Raffles Place Singapore
